Fujitsu and Kore.ai announce strategic alliance

Fujitsu and Kore.ai announce strategic alliance
Fujitsu and Kore.ai announce strategic alliance

Over the past few years, organizations across various industries have been transforming their processes and supporting technologies to reduce reliance on legacy systems.

Fujitsu Spain and Kore.ai, a leading company in conversational platforms based on Artificial Intelligence (AI) and Generative AI, have announced a strategic alliance. This collaboration aims to combine Fujitsu’s unique capabilities in Spain with Kore.ai’s advanced conversational technology, positioning them as leaders in the field of AI-driven digital transformation.

Over the past few years, organizations across various industries have been transforming their processes and supporting technologies to reduce reliance on legacy systems. This transformation is essential to adapt to today’s digital environment, where customers expect fast and seamless interactions with their preferred brands. The integration of the latest advances in AI, particularly Generative AI, has significantly accelerated this transformation, offering considerable advantages such as increased operational efficiency and improved sales performance.

The application of Generative AI has become a focus for organizations, driven by the desire to leverage its capabilities while addressing concerns related to its incorporation into key business processes. Issues of security and explainability have raised concerns, requiring an informed approach to harness the benefits of AI while mitigating the risks. Fujitsu and Kore.ai are prepared to address these challenges by combining their consultative and technological strengths to transform the evolution of customer relationship systems. This transformation will span multiple domains, including contact centers, customer service applications, and e-commerce platforms.

The partnership will also focus on automating operational processes efficiently and safely. By implementing conversational technology based on Generative AI, organizations can expect a positive impact on overall efficiency. This will be achieved through improving the employee experience and optimizing processes, ensuring that technology acts as an enabler for greater productivity and business results.

Through its experience optimization (XO) platform, no-code tools and solutions, Kore.ai is focused on putting AI to work by allowing companies to quickly deploy it safely, responsibly and at scale. This will enable Fujitsu to create advanced AI solutions powered by generative AI and large language models (LLM) to meet the unique needs of its customers around use cases related to customer experience, business automation and personalization.

Javier Barrachina García, Director of DX Spain at Fujitsu, stated: “This partnership with Kore.ai marks a significant step in our mission to drive digital transformation for our clients. By integrating advanced conversational AI, we not only improve customer interactions but also redefine operational efficiency.”

“We look forward to the exciting opportunities this partnership will bring to companies looking to harness the power of advanced AI,” said Kore.ai Executive Vice President of Partnerships Sahil Rekhi. “By combining Fujitsu’s deep knowledge in technology services, solutions and engineering with Kore.ai’s advanced AI platform technology, we hope to help businesses put AI to work safely and responsibly at scale that will improve experiences.” of users and drive desired business outcomes.”

Recently, Kore.ai was recognized as a Leader in the first Forrester Wave on Conversational AI for Customer Service, Q2 2024. Forrester’s recognition is the latest in a series of top rankings from analyst firms for Kore.ai. The company was named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms in 2022 and 2023, as well as consistently positioned as a Leader in Everest PEAK Matrix, IDC MarketScape, ISG Provider Lens, Aragon Research Globe in their respective conversational AI reports, as well as in the G2 Crowd Intelligent Virtual Assistants and Bot Platforms categories.

 
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