The Villalonga Polyclinic improves its quality of care in response to community demand

The Villalonga Polyclinic improves its quality of care in response to community demand
The Villalonga Polyclinic improves its quality of care in response to community demand

The polyclinic has an area of ​​responsibility of 13,800 people, with an area of ​​influence that reaches 60 thousand, surrounded by three satellite CAPS that have all services assured for primary health care.

In this regard, the director of the Polyclinic, Dr. Liliana Granerossaid that the effector has an area of ​​responsibility of 13,800 and an area of ​​influence of 60,000 people, in addition to providing care to the southwest operational area.

“The Polyclinic operates 24 hours a day on call, outpatient clinics during the week from 7:00 a.m. to 7:00 p.m., as well as a rehydration area and a laboratory. The patient is admitted through a triage in which serious cases are evaluated and referred to the laboratory for a blood count. After obtaining the result, if the patient is not well, the doctor is informed and if necessary he goes through the rehydration room and then leave and continue monitoring with social and health agents,” he explained.

Likewise, the professional highlighted that patients are called for a consultation after two days, where the laboratory is repeated and recovery is evaluated. “We have noticed a decrease in demand, we see approximately 80 patients coming to the laboratory, while daily consultations are 60 patients. On the other hand, the guard receives 80 to 90 people and we expect a reduction due to the drop in temperatures,” she explained.

For her part, the technician in the Villalonga Polyclinic Laboratory, Micaela Lanza, expressed: “When the peak of the dengue epidemic was, we treated between 110 and 120 patients daily. What we did was schedule each patient’s phone number and as the morning went by and the samples were processed, we called the patient to inform them and depending on their severity, they were asked to return for hydration.”

Likewise, the professional highlighted that in the laboratory they have a biochemist on the morning shift, who is in charge of processing all the samples, and another professional in the afternoon who continues with the same work.

“During the morning we work with three Laboratory technicians, two of us do extractions and one helps with biochemistry, while the afternoon shift has two technicians and one administrative staff. In our service we have a hematological counter that was very necessary in the dengue contingency and a self-analyzer, thanks to this technology we were able to respond to the demand of the population,” he concluded.

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