EPEN warns the community about the increase in telephone scams

EPEN warns the community about the increase in telephone scams
EPEN warns the community about the increase in telephone scams

There are increasing numbers of attempts at telephone scams or WhatsApp messages from people who, pretending to be from EPEN, send codes or links that are then used to hack cell phones or obtain payments. Customers are advised to be alert to these types of cases, which have already been detected in a dozen localities.

Given the considerable increase in attempted telephone or WhatsApp scams, the Neuquén Provincial Energy Agency (EPEN), which is part of the Ministry of Infrastructure, reiterates to its users that they should remain alert to any communication from people posing as employees of the agency, asking customers for information with the intention of defrauding them.

In general, this type of maneuvers – which have already been detected in a dozen localities where EPEN provides electricity service – have the objective of hacking the WhatsApp of the cell phone or requesting a payment.

One of the new methods used by scammers is to send messages to EPEN customers with false promotions and discounts for retirees.

It is important to note that EPEN does not make calls of any kind, does not request information, does not send codes or virtual links or data, does not go to homes – except in the case of a complaint – and both the company’s personnel and vehicles are duly identified.

In this regard, please note that you should not share or provide data – such as username, personal passwords or any other type – to third parties or unofficial websites.

Some of the latest scam attempts occurred this week in Villa La Angostura where unknown persons, through calls or WhatsApp messages from a telephone number with a false EPEN logo, say that there are problems with the meter and to solve it remotely they offer a link, with which they seek to access the information and steal data.

In mid-June, cases were reported in Caviahue, where the scam method would begin with receiving messages or calls from someone pretending to be EPEN personnel, in which a false link is sent where, if you supposedly enter, power outages would be avoided.

Telephone scams have also been detected in San Martín de los Andes, Junín de los Andes and other places. These are people who, pretending to be EPEN employees, send a code to WhatsApp that is supposedly to receive information about scheduled power outages, but which they then use to hack cell phones.

In addition to the aforementioned locations, cases were reported in Centenario, Rincon de los Sauces, Añelo, San Patricio del Chañar, Piedra del Aguila, Santo Tomas and Senillosa, among others.

Screenshots of some of the various forms of messages and posts they try to scam users with.
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