Patelco stabilizes its network after cyber attack – Telemundo Bay Area 48

Dublin-based credit union Patelco has said it has stabilised its network after suffering a cyber attack and is processing transactions again.

The attack paralyzed the bank’s operations more than a week ago, disrupting services for its members such as obtaining account statements, mobile banking and check cashing.

Patelco said in a statement Sunday night that it is now processing transactions and that customers will soon be able to view their account balances, “but restoring our systems while ensuring their future security requires careful and methodical work.”

Below is the full statement from Patelco CEO Erin Mendez, released Sunday:

“To our valued members, the Patelco team has worked tirelessly over the weekend to advance our restoration efforts and resolve this issue for our members as quickly and safely as possible. First and foremost, our members’ money is safe and secure, and we are diligently marching toward full functionality.

I know I’ve told you this before, but restoring our systems while ensuring their future security requires careful and methodical work. I know this may not move as quickly as you’d like, but please know that we’re working as quickly as we can and we know how important this is to our members.

I’m happy to report that we have stabilized our network and begun processing transactions. Once this is complete and we achieve full banking functionality, our members will be able to access their account balance and accounts as they normally would under normal circumstances. We can’t share an exact date when we’ll be back to normal, but we can see the light at the end of the tunnel. I’ll keep you posted as we make progress on that front, specifically.

I am committed to helping you through this disruption and promise to keep you informed of our progress on future updates.”

 
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