Ticketmaster urges users to take action after massive hack

Ticketmaster urges users to take action after massive hack
Ticketmaster urges users to take action after massive hack

If you are a user of Ticketmasteryou should pay attention to the recommendations that the company recently made to protect your information and avoid fraud.

A couple of months ago, Ticketmaster suffered one of the largest hacks in its history, so the company is sending emails to its users in Canada, the United States and Mexico, urging them to take measures to protect their accounts.

On that occasion, cybercriminals stole the personal data of 560 million users in North America, putting this information up for sale on clandestine forums.

What protective measures does Ticketmaster recommend?

On July 8, 2024, Ticketmaster sent emails to its customers warning them about the risk of identity theft and fraud. In the message, the company confirmed that hackers obtained personal data, including names, contact information, and payment method details such as credit and debit card numbers and their expiration dates.


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The company advised its users to constantly monitor their bank accounts for any suspicious activity.

Additionally, customers in Canada have been urged to sign up for an identity monitoring service that scans the dark web for data and sends alerts if it finds compromised personal information.

How did the massive Ticketmaster hack happen?

On May 28, a publication in a cybercriminal forum revealed the extent of the hack. A group called ShinyHunters was offering the data of 560 million Ticketmaster customers for $500,000.

The attackers said they had tried to contact Live Nation, Ticketmaster’s parent company, to negotiate a ransom but received no response.

Cybercriminals managed to infiltrate by stealing login data from Snowflake, the cloud storage company used by Ticketmaster.

In addition to Ticketmaster, 160 other Snowflake customers were also affected, including high-profile cases such as Santander, which suffered hacks of its customers in Chile, Spain and Uruguay.

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