In today’s world, the use of digital platforms is the order of the day. We use them to work, send money, play, save commissions and, in many cases, to make a living. Technology has transformed our routines and represents, without a doubt, an advance for this contemporary era. However, this progress is not exempt from shadows. There are implicit risks when these platforms are not clear or transparent in their terms and conditions of use.
I confess that I recently lived a bitter experience with one of these platforms: PayPal. I have used it for more than twelve years, not only to simplify my transactions, but also as a way to keep up with the use of technological tools. Nevertheless, What happened last April left me a deep sense of helplessness.
On March 31 I made a shipment of money from my PayPal account to my bank account in the United States. The operation had to be completed on April 2, but The money never arrived. From that moment, an odyssey of confusing responses began by the customer service personnel. Each operator offered a different version of the problem; None contributed clarity, and none solved anything.
The most outrageous was the final explanation: my geographical location, They said, did not meet the parameters of the platform. A worrying statement, if we consider that we talk about a global company with millions of users worldwide. Is geography an excuse to lose traces of a transaction?
I can understand that there are technical or human errors. But what cannot be accepted is that, to date, my money still does not appear and my account has been closed without a satisfactory explanation. Administrative silence, disguised as protocols and automatic responses, generates deep distrust.
This article is not born from victimism or intends to inspire pity. It is a call for attention, a voice that rises amid the apparent efficiency of digital platforms. Because behind each elegant interface and promise of innovation, there are human beings that require real solutions, especially when it comes to money.
One of the values that a technology company should defend the most is empathy. In my case, it shines for its absence. Despite having presented clear evidence that my bank did not retain the money, Paypal closed the case without solving it, Leaving the user once again as a link in a faceless chain.
I still believe in technology as a tool for progress, but I also believe that we must talk about their failures. This testimony wants to be a warning for those who deposit all their confidence in digital platforms. Because, although they often present their benefits as unquestionable, risks are not minor: from technical failures to human negligence, through absolute contempt for user experience.
Trusting should not be a naive act. Today more than ever, honesty and transparency must be non -negotiable principles in the digital ecosystem. Not everything that shines in the cloud is reliable. And the human – which identifies us – should not be out of the code.
