Your money is in danger, very careful

Citibank has issued an urgent alert to all its clients due to a new wave of cyber fraud that puts at risk the safety of bank accounts. Cybercriminals are using phishing techniques, supplanting the bank’s identity to deceive users and obtain access to private data.

Citibank denounces this threat for the good of its customers: do it without thinking

The scammers send emails and text messages that appear to be official communications of Citibank. These messages report on alleged account suspensions or suspicious transactions. And include links that lead to false pages designed to capture your access credentials.

When interacting with these links, there is a risk of downloading malware on the device. Committing the safety of your bank data and allowing cybercriminals to access your account to perform fraudulent operations.

To avoid being a victim of these fraud, do not share confidential information. Citibank will never request your password, account number or pin via email or phone calls.

If you receive a message that seems to be from Citibank with mistakes or asking for personal information, it could be a Phishing attempt. Given any questions, contact Citibank for its official channels to confirm the veracity of communications.

Citibank tools to keep your money safe

Citibank offers various tools designed to protect the safety of your accounts and help you avoid cyberdelites. Fraud Early Warning continuously monitors your accounts in search of suspicious activities. If an unusual transaction is detected, Citibank will contact you by phone, text message or email to confirm the activity.

Citi Alerts informs you about bank movements to detect any unauthorized activity. Citi cards account online monitors the activity of your account. In addition, check your monthly account states to identify unknown positions.

How to activate and use these tools

To activate and make the most of these security tools update your contact information. Make sure Citibank have your phone number and email updated so you can contact you in case of detecting suspicious activities.

Access your online account and configure alerts to receive, transaction notifications or changes in your account. Check your account states and activity to detect unauthorized transactions.

If you notice any transaction that you do not recognize or suspicion that you have been a victim of fraud, immediately contact Citibank through its official channels.