Written in Nuevo Laredo he 8/5/2025 · 08:05 hs
Last update: 8/5/2025 · 08:07 hs
Users of the Natural Gas service, Naturgy complains that the company’s employees have reached their homes to carry out maintenance work without prior notice and authorization, which causes them confusion, discomfort and even puts them in danger.
While they agree that these improvements are made, they consider that because it is a job in their facilities, they should notice in advance and request permission to carry out such works, that in some cases, They realized when they had concluded.
“I arrived at my home in the Infonavit neighborhood And I saw that the land of the sidewalk was removed, I asked my relatives what had happened and had not noticed. We concluded that the gas to be maintained had come, cut the gas, but did not notify us, ”said Alberto, a resident of the aforementioned colony.
Some natural gas users considered that they agree that these practices are carried out, but as long as they are notified, since it could be dangerous to cut the gas, for example, while cooking, since if they do not realize when the service returns The fuel could escape and even cause a tragedy.
Currently, the Naturgy company does not have physical offices in the citywhich complicates making a formal complaint about this practice that has already been recorded in several homes.
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