A complaint spread on social networks against The First Plus bus line has generated a strong controversy, after a Tiktok user, identified as @Yoinasilva, will publish a series of videos in which it shows how it was Forced to get off the bus with her minor daughter for trying to climb a suitcase with wheels.
The incident occurred at the Morelia terminal and was recorded in several videos that quickly went viral. “I am in Morelia in Primera Plus and they just got down struggling from a truck, shouting, telling me that I could not get on and that if I did not go down at that time I was not going to take off the unit, in addition to the fact that they told me that my ticket were going to return to me or my money would return to me as soon as I went down, all for this suitcase of my baby,” The user said.
In one of the clips you hear how a response from the company’s staff demands: “You will not return my money. Tell me that you will not return the money. Please tell me. Or tell me that you will not return the ticket “. To which a worker responds: “Just as you went with the companions, no. Tell me, for you you were the one that thanks the staff. The staff gave you attention.”
Visibly affected, the mother insists that the bus video be reviewed to check her version: “You have the cameras. You have the cameras. Czech, please, in the cameras. Check the cameras of your bus, please.”
In a second video, the situation scale when an employee, identifying as Mariel, confronts the user. “What do you want? What do you want? I am giving my data, my name is Mariel.”the worker is heard.
The case has generated a wave of reactions found. Many users defended the mother: “Demands the company and more because a man touched your daughter,” A woman wrote. Another commented: “They understand, the brush is like her diaper, brings all the little things of her girl. Apart, if she was going to bring her in her space, they just wanted to bother the girl.”
However, there were also those who put on the side of the company’s staff: “Clearly here it is seen that it is you who wanted to do what he wanted,” A user commented. Others added: “Well, there are rules, and if you don’t respect them, they need to respect them”, and “recording does not mean that you did the right thing, rules are rules.”
So far, the First Plus company has not issued an official positioning on the incident. The video continues to generate debate on networks, where thousands of divided comments are added.
