02:20 PM
Bancolombia, through its official channels, provided a response to user complaints about crashing your mobile app and locking your primary keys.
The banking entity reported that the situation is due to a “novelty in its system” that caused a general blocking of some primary keys. And he assured that his clients can rest assured, since their main keys will be unlocked during the course of the day and their money is safe.
Also read: Bancolombia App continues to fall, clients report difficulties carrying out transactions
Customers will be informed when their keys are available through an SMS confirming activation. Likewise, the banking company warned its clients that They should not listen to any text message or email that asks them to activate their primary passwords or dynamic passwords again or change them. The bank will never ask you to activate your passwords through these means.
While digital channels are once again 100% available, Bancolombia clients can make purchases with debit and credit cards at points of sale, and make withdrawals at their ATMs and banking correspondents.
Bancolombia has expressed that This event does not represent any breach or security risk, so the money and information of its clients has always been safe. And he said that he is working to resolve this situation as soon as possible and will continue to communicate all progress.
Know: Bancolombia App has been down since early Monday morning, what’s happening?
recommendations
1. Ignore any text message or email that asks you to activate your primary passwords or dynamic passwords again or change them.
2. Make purchases with debit and credit cards at points of sale.
3. Make withdrawals at your ATMs and banking correspondents.
4. Be attentive to official communications from Bancolombia to know the progress in solving the situation.
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