On this Wednesday, June 12, the National Consumer Service (Sernac) officiated the company Forus SAbrand representative Under Armor in Chile, after receiving more than 50 complaints during the CyberDay 2024.
Consumers reported the cancellation of their purchases, highlighting the Club Deportivo Universidad Católica t-shirt as the product with the most cancellations. In addition to not mention the reasons for the cancellation of the sale.
Also check
The complaints also noted that they were getting a 80% discount if consumers bought 3 t-shirtsso that later, and after a cancellation, they would receive a 30% discount for future purchases.
Sernac officiates Under Armor in Chile
As a result of this situation, in the document presented by SernacForus SA was asked to detail the reasons for the cancellation of the purchases, the compensatory measures and procedure and deadlines for the return of money.
In this context, the supervisory body reiterated that companies have the obligation to respect discounts on their products. In addition to report out-of-stocks before consumers make their purchases.
Thus, In the case of canceling the purchase, the supplier must provide arguments as to why that decision was made. and then you must offer a refund of the money or delivery of the product, once the stock has been restored.
