The TransMilenio company has already spoken out about what happened and regretted the situation that the user suffered at the Av Cali station ticket office, not being able to recharge her card due to paying with coins.
Photo: Dark Colombia
A video spread on social networks has generated a wave of indignation by showing the exact moment in which a woman tries to recharge her Transmilenio card at one of the stations using coins to pay for the fare. At the ticket office, one of the service officials rejects her because of her payment method and does not allow her to use the service.
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In the video, which went viral on social media, the visibly upset woman is seen arguing with the ticket office operator. According to the woman, the employee refused to accept the coins, which totaled $10,000. At one point during the argument, the woman is heard shouting that, at least, she is paying for her ticket and not trying to sneak into the bus. system.
The employee, firm in his refusal, even suggested that the woman go to another station to recharge, which further increased the user’s frustration.
What does Transmilenio say?
Transmilenio did not take long to issue a statement regretting the incident that occurred at the Av Cali station ticket office. “We invite users to know and review the general rules contained in the Transmilenio SA user manual to make correct use and together improve the travel experience,” the company indicated.
The video has sparked numerous comments and reactions from users on social networks. Many criticize the employee’s attitude, arguing that the payment method should not matter as long as the required amount is being met. Others have pointed out the need for greater flexibility and sensitivity on the part of Transmilenio staff towards the different situations that users may face.
This incident highlights the difficulties that some citizens face in their daily lives when using Bogotá’s mass transportation system and underlines the importance of more comprehensive and efficient attention from staff.
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