Camagüey, June 19.- Juan Carlos Hernández Yera is undoubtedly one of the most recognized faces of the Territorial Division of the Cuban Telecommunications Company (ETECSA) in this city.
He has been with the company for more than thirty years, a time during which he has demonstrated his knowledge and love for the profession. She is distinguished by her professional excellence, her cordial treatment, and her ability to offer timely and personalized responses to all clients who require her services.
His passion for communications is evident and he does not feel out of place in his work even when the Avellaneda Commercial Office does not receive the usual influx of clients due to energy problems, he does not reduce his work pace, he listens, manages and organizes everything. which is in your hands with diligence.
Often, his working day extends beyond normal, it is not unusual for him to explain his point of view in detail when faced with any question or dissatisfaction. He is convinced that the success of the office is measured not only in numbers, but also in the installation of new services and the creation of Nauta accounts.
Juan Carlos embodies the best attributes of those who interact with the people every day. His commitment is not limited to solving problems; It also includes a constant effort to adapt to reduced schedules due to power outages and to teach how to use unfamiliar equipment and technologies.
ETECSA is part of your life, even outside of work. For many, the simple fact of being listened to by him is a relief.
This commitment has earned him multiple recognitions, including being named best worker.
His ideas about development, population satisfaction and dedication are imbued with a strong sense of belonging and deep roots that link him to the company since its beginnings in his native Esmeralda and that he continues to honor in the Avellaneda Commercial Office. (Text and photos: Gladys Dailyn Morera Cordero/Radio Cadena Agramonte)
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