Users of Telcel and Telmex They reported failures in both telecommunications companies this Friday, May 2 through the platform DownDetector.
Failures with the Internet and telephone connection They were the main ones that users complained through the platform, which records the operation in apps and communication systems.
What are the problems with Telmex?
In Downdetector, reports on Telmexthe Mexican Telecommunications Company, began at 5 pm, having its peak half an hour later, with 193 reports.
The problems detected have to do with:
- Internet
- Telfle
- Website
The cities where more users complained are: Monterrey, Guadalajara, Mexico City, Mérida and Tijuana.
What are the failures with Telcel?
Regarding Telcelthe mobile phone operator, starting at 5:06 p.m. the users pointed out that they have problems with three very specific aspects:
- There is no signal
- Mobile phone
- Total blackout
Telmex restores fiber optic services after interruption in Monterrey
After users of the Monterrey metropolitan area reported failures and intermittency of their fiber optic internet services, the purchase reported that The service was already restored.
In a statement, the service provider owned by businessman Carlos Slim said that the fault was caused by two fiber optic cuts caused by third parties.
“Telephones of Mexico reports that it restored 100 percent the services affected by two fiber optic cuts caused by third parties, in the Populations of Revolution and Anahuac In the municipality of Monterrey, which caused the affectation in the services, ”said the company.
Telmex specialized technicians worked in the two places of affectation until the recovery of services were achieved, which in social networks reported users.
The company indicated that Ewill render legal actions against those who are responsible for the Courts They affected the Internet connection.
“Telmex will undertake legal actions against those who are responsible for this affectation to the communication channels, caused by vandalism. Telephones of Mexico reaffirms their commitment to offer the best service to their customers.”
Users react in networks
The failures quickly extended in various cities in the country, so many users went to social networks such as X to verify that it was not only their device, but about problems in general.
When realizing the situation, They expressed concern with memes and comments that for other Internet users were very funny:
How to report a fault directly to Telcel?
In the section Aid From its website, Telcel shows How to make a report directly with the company Before any failure. The indications are: “Call us at no cost from your friend Telcel to *264 or mark to *111, if you have a rental plan.”
It emphasizes that your telephone service is available “24 hours a day, 365 days a year“.
In addition, it offers the possibility of chatting via WhatsApp with ‘Telcelbot’, a service that can provide advice to a problem.
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