WhatsApp is the most used instant messaging application in the world. With a total of 35.8 million active users on WhatsApp during 2023 in Spain, according to data from CM.com, is an application that Spanish users use daily. However, this is not free of attempted scams by cybercriminals and on other occasions numerous cases of the ‘son in trouble’ have been detected, in this new cyber scam.
Recently, a new attempt has been made through video calls, which is known as ‘the ‘screen sharing scam’, in which cybercriminals will pose as your bank in order to see how you enter your bank account and steal your credentials to use your data and your money. But no bank will request personal or banking information via video call.
The method initially operates with a contact through WhatsApp, where scammers, camouflaged with bank identities, report an alleged problem with the user’s account or card. After receiving this message, they offer to “solve” the problem through a video call in which they avoid showing themselves, turning their screen black and they will use it as an excuse so they can guide you step by step to solve the problem. This step is crucial for criminals, as it allows them to view the user’s online banking access credentials in real time, including username, password and security codes.
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This type of fraud not only demonstrates the cunning and adaptability of criminals in the digital age, but also the importance of stay alert and distrustful of any banking communication that requires sharing sensitive information through unofficial channels.
Cybersecurity experts recommend not accessing video call requests from unknown numbers posing as bank representatives, remembering that financial institutions never ask to share passwords or carry out security procedures through instant messaging platforms such as WhatsApp. Additionally, they emphasize the importance of verifying any suspicious communications directly with the bank through official channels.
Banco Santander ensures that banks or financial entities they will never request to your customers through any means like SMS, phone call, email, etc. that provide electronic banking credentials and no other information such as the card number, expiration date and the three control digits necessary to make online purchases.
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In the same way, this also involves the WhatsApp service. If in doubt, it is best to contact the bank directly. Additionally, if you receive a suspicious message, remember that you can contact the Internet User Security Office (OSI) of the National Cybersecurity Institute (INCIBE) or you can also use its cybersecurity help line. You can also report it to the National Police or the Civil Guard.
