Reference image.
Photo: Pixabay
Customers who were affected by failures in Bancolombia’s virtual channels can request compensation.
At the time, Bancolombia reported that the maintenance scheduled for the early hours of June 3 on its platforms had been extended. The problems continued to occur until Wednesday, June 5, the day the company declared normality.
Also read: “The problems are not due to cybersecurity failures”: President Bancolombia
The bank apologized to users who could not enter the platform and carry out transactions virtually. “We can firmly affirm that our clients’ information and money have always been safe and that the failure lies in our operating system. At no time have we been violated,” Bancolombia said at the time.
The company explained that customers who had some “economic impact” during the failures in digital channels, for example, those who have not been able to meet their obligations with other entities, can access the “recompensation benefit.”
You may be interested in: “Of course we are going to investigate”: Superfinanciera on failures in Bancolombia
How to do it? Bancolombia reported that clients must follow the following steps:
▶️ You must communicate by phone line (in this link find the numbers by city) and Inform the advisor how you were affected, so the bank will review the case and provide the filing number.
▶️ The bank will inform you which supporting documents you need to upload to the website. Save the filing number, you will need it in the process.
▶️Enter the Bancolombia website, in the digital procedures request section (in this link) and upload the requested supporting documents and the filing number.
