Scotiabank informed its clients that From June 28 to July 5, it will carry out a systems update on the platform on which its credit cards operatewith the aim of improving the quality of service.
During this period, the users will not be able turn Scotia cards on or off (on/off functionality), activate cards and make PIN changes, request the physical version of the digital card and make flexible payments to pay the credit card.
In addition, Scotia Peso payments made during these days will be reflected starting July 9.
According to the financial institution, this update will make it possible to implement improvements in security, speed and agility of transactions. “This process It will allow us to reduce the risk of any service contingency and, additionally, offer a better experience. user interface with greater functionality and more intuitive and simple applications, with flexibility and customization of the service we provide,” they explained to Chócale.
The duration of the operation, which will last eight daysresponds to the importance of precision and safety at each stage of the process, as well as the technical complexity involved.
“Improvements will be made to our systems that require multiple stages, including exhaustive verification of each step, always with due protection of data security and minimization of the impact that it may cause to our clients,” they added from Scotiabank.
24/7 assistance to ensure service continuity
During the days in which this update will be developed, Scotiabank will expand support with 24/7 assistance via call center and online chat to ensure continuity of service.
The entity assured that it has carried out proactive communication, informing its clients through emails, text messages, its website and the ScotiaGo mobile application.
“We want to assure our customers that We have worked and taken steps to minimize any issues associated with your experience. during this update process. We have carried out proactive communication, informing our clients through the various communication channels that the bank has,” they said from Scotiabank.
