Tasks that took hours before the pandemic are now done in minutes thanks to the digital transformation that has taken place in recent years. This is part of the evolution that corporate banking has experienced and that has promoted Interbankingwho presented his success story in the last chapter of Infobae Talks Economy and Finance.
As an accelerator of virtuality, the company has become an ideal ally for organizations in this era. Sebastian Böttcherhis Chief Commercial Officerspoke with Agostina Scioli about the most important advances.
Throughout its three decades of existence, Interbanking has undergone significant changes. However, the executive said that the fundamental principles remain intact. Since its inception, its goal has been connecting companies with banks and this mission remains the core of its operation.
“Many of the people who started this more than 30 years ago are still with us and our DNA is as relevant as ever,” said Böttcher. One of the pillars here is security, which has become even more important with increasing global digitalisation.
It is that virtuality has advanced in all aspects and that has also been transferred to companies, which forced Interbanking to adapt and improve their systems in order to offer reliable and agile connectivity, which in turn manages to centralize all user information in one place.
“There are more than 110,000 people who enter our platform every day, and the main effort we make is to maintain security for all of them without them seeing it,” revealed the Chief Commercial OfficerHe also revealed that the company has become a benchmark in the industry for the amount of money associated with its transfers, which also influenced the start of a process of service transformation.
In recent years, the company has implemented several new features to improve the experience. One example is the development of a mobile application that guarantees the protection of data and money through the biometric validation. Böttcher explained that this app allows transactions to be made from a mobile device in a fluid and friendly way.
In fact, the executive made it clear that user focus owned by the company. In this regard, he stressed the importance of understanding the needs of its customers in order to optimize its services and save time, two of the most common demands.
Without a doubt, this has positioned it as a reference in the B2B marketsince it managed to facilitate the daily routine of company treasurers, which today allows them to concentrate on tasks with greater added value.
Current challenges and a promising future
When asked about the challenges of the present, Böttcher mentioned the cultural transformation within the company as a key factor to adapt to the changing expectations of customers and to be able to bring them what they are demanding these days.
As for the future, he acknowledged that the outlook is uncertain, although he was optimistic about the role of Interbanking in connecting banks and companies, and in centralizing financial information. And that is what it is all about: continuing to evolve based on changes in the environment, but maintaining the essence and principles that the organization has had since its inception.
“The secret is that our goal is to listen to customers and understand what needs they have; Almost always, what we receive is that they seek to save time and for companies to make their daily lives easier; and well, that’s where we’re going,” Böttcher concluded.
