The Territorial Directorate of Etecsa makes use of the right of reply in the face of irregularities regarding public telephony in the town
Last April 6 Escambray published in its Readers’ Letters section the work entitled The Long Wait for La Esperanza, which recounts a series of disagreements raised by Jacinto Gutiérrez, a resident of the place, and among the issues the deterioration of some services stands out, among them those concerning public telephone.
In Gutiérrez’s letter it was argued that “the local public telephone service does not provide service to the neighbors (…) the public telephone is pending repair since it does not give a tone for calls.”
The Directorate of the Territorial Division of Etecsa in Sancti Spíritus spoke on the matter and in its response states that when investigating the complaint it was learned that there are two public services in the place, one for the use of Own Card, located in a booth in the area. public with 24-hour access and another with Communications Agent service, in the home of one of the residents.
It was possible to verify that “from the record of the calls made or reports of telephone traffic for card use, as well as the preventive maintenance carried out until the end of March, the station has continued to provide services without difficulty,” says the management of the station. organism.
The aforementioned reply also states that the same does not happen with the one operated through the Telecommunications Agent, since, despite the fact that Etecsa has created the conditions for the service to be provided, there have been difficulties caused by the instability of the self-employed worker who assumes it.
The source also clarifies that during 2023 the contract with colleague Caridad Fardales de la Paz was maintained until the month of May, and it was not until November of that same year that a new agent was hired, in this case Yuneisy Navarro Ramírez, neighbor of the community.
Among other specifications, the organization also reported that it has various communication channels to process complaints and requests for direct communication from users, among which the telephone service and assistance service channels with numbers 118 and 114, respectively, stand out. , customer service from the head of the Commercial Unit, the Repair Shop and the Main Specialist of the Commercial Office, as well as the staff in charge of the Telecommunications Center and Etecsa’s own Territorial Management.
