In the Isla de la Juventud Special Municipality, new faces graduated from the first certification course for state inspectors for tourism, who will have in their hands to ensure the quality of services, essential to be able to reach the three million tourists expected for this anus.
Cuba received more than 2.4 million visitors from abroad in 2023, which confirmed the gradual recovery of the sector after the Covid-19 pandemic.
According to a report from the National Office of Statistics and Information (ONEI), more than 809,000 tourists arrived in Cuba in the first three months of the current year, which represents a growth of 7.5 percent compared to the same period last year. .
Among the main sources of travelers and vacationers are Canada, Russia, the United States, Germany, France, Mexico, the United Kingdom, Spain and Argentina, as well as the Cuban community residing abroad.
The 24 trainees from the Pinero territory will also be aware of how air connectivity can be increased and stimulate demand, in addition to improving customer service.
In the Nuevo Virginia extra-hotel center of the Isla de la Juventud Special Municipality, the Isla de la Juventud, the students performed their final exercise, where they demonstrated their skills and knowledge by presenting five case studies in various tourist facilities here.
Aray Frometa Contreras, union leader of the hotel and tourism sector, this June 7, the students will sign the Code of Ethics and receive their certificates, becoming those in charge of ensuring compliance with quality standards in hotels, bars and restaurants in the Isle of Youth and Cayo Largo del Sur.
With this important step, we seek to guarantee an excellent tourist experience for visitors who choose these paradisiacal destinations.
The new inspectors will be committed to the continuous improvement of tourism services, thus contributing to the sustainable development of the industry in the region.
Their mission is to ensure the quality of the service, doing preventive work, evaluating compliance with established standards and monitoring them to achieve greater customer satisfaction.
This course is covered by the new resolutions and regulations of internal control, which ensures the lines and activities of tourism; «They should not focus only on warehouses; They will ensure the quality of the services, human capital, specifically who they hire, whether they have the conditions, skills and suitability of the position, the accommodation, in short, everything that has to do with tourism activity,” clarified the union leader.
«They are comprehensive inspectors, capable of putting a stop to bureaucratic processes and the lack of management, a breeding ground for inefficiency to punish some tourist facilities. Likewise, they will be aware of manifestations of lack of ethics and demands that tarnish the image and slow down good performance in some places in the sector.
“For this reason, each union in the sector must join the battle for quality, because poor quality does as much damage as theft, since it generates commercial damage that leads to economic damage,” concluded Aray Frometa Contreras.
He also referred to the need to expand, especially if we have new economic actors dedicated to supporting tourist activity on the Island, with dozens of restaurants, paladares and rooms, which are part of the tourist services offered by the country. , and will help ensure that in 2024 it can close with the three million expected visitors.
