The departmental agency was rated positively by 92.78% of the users surveyed, a score that places it above the goal established at the national level by the national entity. This result is a product of the actions to improve the system and the careful inspection to avoid fraud, which have been implemented since the previous period. The principles of transparency and efficiency in the service mean that requests are answered monthly through the website, on average, from 1,400 people from the department and from other territories of the country.
The Foreign Ministry of Colombia has released a measurement on the compliance indicators of the Passport Office of the Government of Magdalena during the first quarter of 2024, in which, strategically, two important aspects are taken into account for the provision of the service. to citizens: evaluation of non-conforming product (PNC) and satisfaction survey, in both the department shows great results, effects of the transparency and efficiency policies implemented since 2020 with the arrival of former governor Carlos Caicedo, and that continue with the Governor Rafael Martínez.
Regarding the PNC indicator, which refers to passports issued with errors, the established limit was 0.25% for the first quarter of 2024 in accordance with the National Process Improvement Plan. Against this indicator, the Magdalena Passport Office obtained a result of 0.13%, corresponding to 10 replacements of 7,877 passports issued.
Regarding the satisfaction survey indicator, the established national goal was 91% for the first four months of 2024, and the Magdalena Passport Office obtained a result of 92.78%, which is above the established goal.
“This is good news for the department, we continue the progress that was made in terms of guaranteeing the security of public documents and avoiding fraud in them. These initiatives were promoted by the government of Carlos Caicedo and now, in Governor Martínez’s Development Plan ’12+1 Route of Change to overcome poverty’, these same initiatives are advancing,” said Eduardo Brito Salas, head of the Office of Passport.
The official added that, “the figures provided by the Foreign Ministry are overwhelming. We will continue with the national Improvement Plan, this has been our main purpose, as well as the implementation of the appointment software, which is being tested, and the strengthening of measures to avoid fraud as has been occurring at various points. of the national territory, breaking this chain where they painfully include even older adults. In our commitment to legality, we will continue working, the idea is to continue climbing the ladder and continue on the goals of the national indicators. “We are focused on dignified service to communities.”
Through the link https://pasaportes.gobernaciondelmagdalena.gov.co/citas.php, every day, from Monday to Friday at 8:00 am, 70 daily appointments are enabled, that is, 350 weekly, 1400 monthly appointments, This number must be added to others that arise as emergency procedures. Once the link is enabled, daily appointments are delivered until they are exhausted. The software detects the IPs of cell phones and computers, therefore, one IP can access only 4 appointments.
