A 49-year-old man, resident in a rural area of the municipality of Maicao, expressed to this media his disagreement after receiving an incorrect result from a tomography computed urinary tract -Urotac- performed in the San jose hospital of the border city.
The patient, referred by Fideicomisos Patrios Autónomos Fiduciaria La Previsora, was surprised when he discovered that the report included details of the status of organs that he clearly does not possess because they do not belong to his gender, such as the uterus and ovaries.
The error, which the patient described as ‘serious irresponsibility’, was discovered when he arrived home when he was reviewing the documents with his wife. According to his statements, this erroneous information could have fatal consequences if medical and even personal decisions are made based on such false data.
“It is unacceptable for a medical institution to make these types of basic errors.“lamented the patient, who asked to remain anonymous to avoid being a victim of bullying, and more so because of the culture of the region they could ‘tease him.’ He stated that, beyond the annoyance, his main concern lies in the possible repercussions of bad information in tests which are carried out to rule out or confirm diseases.
“The next day I went to the Health Superintendency; After the complaint I went to the hospital, and what they told me was that it had been a transcription error. They apologized to me and looked for my medical history and with that they came down with new results. In any case, I was dissatisfied. Precisely, La Previsora called me and asked me if I wanted to repeat the exam, and I will do it today.”, revealed the patient.
The hospital also received excuses, the user told us that the medical coordinator called him to offer an apology, however, this adverse event underlines the importance of precision in diagnostic medicine and the need for robust protocols to guarantee accuracy. of the information given to patients.
Likewise, this media outlet contacted the Hospital manager, Larry Lastra, who indicated that in fact it had been a transcription error because they were using templates, and that for his peace of mind the patient was scheduled to repeat the exam today.
“It is a transcription error, the patient was scheduled to repeat the exam tomorrow for any questions, but that was from the radiologist’s transcription. In these types of situations, if we made a mistake, what we have to do is done, but the patient cannot be left uninformed.
The idea is not that the patient is harmed, I am not interested in that either because if we are doing things well and due to one error that is going to damage the institutional image, we cannot do it. Health, the peace of the patient and the health of the person prevail. That takes precedence over anything“, indicated the highest authority of the ESE
It should be remembered that an adverse event is the result of health care that causes unintentional harm to the patient, and can be classified as preventable or non-preventable.
