For fans discontent, concert promoter Zignia Live announced the cancellation of Katy Perry’s presentations, Carlos Rivera e Untouchable in the Arena Guadalajara, Jalisco. This news caused a wave of reactions in social networkswhere consumers began to question their respective reimbursements.
Given these facts, the Federal Consumer Prosecutor’s Office (Profeco) was in need of intervening to inform the users of the process that must be taken.
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“In relation to the announcement made on Monday 21 by the Zignia Live company on the cancellation of concerts in the Arena Guadalajara For the days April 25 and 26 and May 1Profeco reports that it will be attentive to compliance with the return of the amount of tickets acquired by consuming persons, as well as the corresponding compensation for Ley”, The statement says.
Refund for concert cancellation: Profeco
According to what the Profeco presented, the company has the duty to inform its attention channels and the dates on which the reimbursements will be made, including service charges.
“In order to request the refund, the agency recommends having payment vouchers, physical tickets and emails with digital tickets. The return must be done using the same payment method with which the purchase was made.”
Regarding extra compensation, the agency indicated that the consumer has the right to compensation “Not less than 20% of the price paid when the causes of the cancellation or change of dates of an event are attributable to the promoter or ticket office of the event, as in this case.”
This is backed in the Article 92 bis of the Federal Consumer Protection Law (LFPC).
What to do if the company does not meet reimbursements and compensation?
In the event that the company does not return the amount of the entries and does not deliver the compensation, or do not do so in the period established in the terms and conditions, the Profeco Remember that a complaint can be filed through the Consumer phone, 55 5568 8722 and 800 468 8722, or through the email [email protected].
Why were concerts canceled?
Zignia Live launched a statement where he explained the circumstances that led to the cancellation of the presentations: “Because the construction of the Guadalajara Arena will not be completed with the security and comfort standards for the public and our artists on the planned date.”
The promoter clarified that the suspension is not the responsibility of the artists.
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How to obtain the refund of Zignia Live?
“We inform you of the refund process, which will return in its entirety with service charges”:
1. Purchases via web:
– It will not be necessary to perform any procedure. The company explained that buyers will be contacted through an email.
2. Purchases in outlets and any other form than is not a web:
– As of April 22, 2025, the following requirements to begin the refund process must be sent to the address: refunds. It is extremely important that in the mail issue “GDL sand refunds” is written.
3. Physical tickets:
– Official identification will be needed.
– Likewise, a readable and complete image of the tickets.
→ important consider that:
* The response time by mail is 4 to 7 business days.
* Any questions or clarification: WhatsApp +52 8116251483 or to email [email protected].
