The General Law for the Defense of Consumers and Users will specifically include that the potential management expenses must be included in the final price, with the aim of putting “the usual practice that consumers find”, according to sources from the Ministry of Consumption.
Specifically, the law will reflect that companies must include in the purchase price “the full final price, including taxes, broken down, the amount of the increases or discounts that are applied to the offer and additional expenses, including the potential management expenses, which are impacted to the consumer or user”.
Consumption sent a circular to operators a few months ago warning that the interpretation of the law is that management expenses should be included in the purchase price, in addition to pointing out a series of observations that companies must respect.
For example, the aforementioned expenses must refer exclusively to services received by final consumers, unable to transfer to these, by this means, costs for services that the company promoting the event receives exclusively.
Also, for the same event or show, additional costs cannot vary depending on the price of the entrance or being a percentage on the base price of the same, unless said difference is justified on the basis of additional services offered to the consumer.
On the other hand, management expenses cannot be higher than the additional costs supported by the consumer when containing entries for the same events or shows, except for such difference to be justified on the basis of additional services offered to the consumer.
In the event that tickets for the event or show are nominative, companies cannot charge additional costs for the rectification of errors in the name, when this rectification is linked to a spelling or typographic error in online hiring.
The Ministry of Consumer also indicates that additional costs cannot be applied due to shares that fall on the consumer, such as the impression of the entry or the reception and storage of this on a mobile device.
Likewise, if the company opts for the postal reception of the acquired entrance, when this is one of the different options offered to the consumer, it cannot apply disproportionate surcharges on its printing and shipping value.
