As of April 1, 2025, the Santa Fe Foundation of Bogotá (FSFB) ceased to be part of the Coomeva Services Network Prepaid Medicine in the Colombian capital.
According to an official statement issued by the company, This decision responds to an update in its network of providers, although the specific reasons behind this change have not been publicly detailed.
The company said it is working on alternatives to guarantee the continuity of the medical care of its users: “We understand that this change can generate concerns, and we want to assure you that we have worked to guarantee the continuity of your medical care.”
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According to the statement signed by Carlos Mario González Ospina, regional manager Bogotá de Coomeva Prepaid Medicine, and shared by W Radio In the social network X, the company has taken measures to mitigate the impact of this decision.
Among these actions, The expansion of the facilities of its Coomeva Medicine Medical Center Prepaida in Bogotá stands out. This center will offer services with differential values in direct payment coupons and will have a network of clinics and prestigious professionals in the city.
For users who have scheduled appointments at the Santa Fe Foundation in Bogotá after April 1, Coomeva Prepaid Medicine reported that your care team will contact to reschedule such appointments in your medical center or in other institutions of your network. In addition, Those patients who are in treatment in the FSFB will receive support to guarantee a transition without setbacks to other medical service providers.
-The company also invited its users to consult the updated medical directory through its mobile application, its official website or its lines of attention. These tools will allow affiliates to obtain detailed and personalized information about the available services and the alternatives offered after the departure of the Santa Fe Foundation in Bogotá from the Coomeva network.
In the statement, Coomeva Prepaid Medicine reiterated its commitment to the well -being of its users and assured that it will continue working to offer quality care. The company stressed that, in addition to the options available in its medical center, it maintains a solid network of providers in Bogotá, designed to meet the needs of its affiliates.
“In Coomeva Prepaid Medicine, we continually strive to offer the best health care and a wide network of high quality providers,” you can read in the statement of the health entity.
The users of the EPS Famisanar in Bogotá who received attention at the West Clinic, located in the town of Kennedy, must move to other medical centers to continue with the services of obstetrics and neonatology.
This measure entered into force as of Monday, April 21, 2025, mainly affecting mothers and newborns that were treated in this health center. According to the statement issued by the EPS, the decision seeks to guarantee the continuity in the medical care of the affiliates.
To do this, new points of attention were arranged in different locations in Bogotá and in the municipality of Soacha, where specialized prenatal control services, attention to pregnant women and neonate care will be offered. Among the enabled institutions are clinics and health services units strategically distributed in the north, south, east and western of the city.
Among the new attention points designated by Famisanar are the Juan N. Corpas Clinic, located in the town of Suba, and the Palermo Clinic, in Teusaquillo. The Eusalud and the San Rafael clinic, both in the center and south of the city, respectively, will also be available. In addition, several health services units (USS) have been enabled, such as Maternal Child USS in the Santa Fe sector, the USS Victoria in San Cristóbal, the USS Engativá Calle 80 in the North Subnet, and the USS Meissen, which covers the towns of Ciudad Bolívar and Tunjuelito. For affiliates residing in Soacha, the Avidanti Ciudad Verde clinic has been arranged.
