In the Buenos Aires Legislature A project presented by the La Plata deputy is analyzed Ariel Archanco linked to utility bill information.
“Home public service providers must send their users the invoice corresponding to their provision sufficiently in advance of its expiration date of no less than 10 days.”, it is detailed.
“In the event that the public service provider does not send the invoice in due time, it will give the user the right to request a new sending of the invoice with the indicated advance notice, with a new expiration date and without any type of interest.” ”, the project later adds.
In this framework, it is stated that “when providers must send the invoice corresponding to retirees and pensioners, they will do so in paper format, unless users expressly choose the telematic mode.”
Thus, the choice of the modality chosen to obtain or receive the invoice may be made by the user when required and with the only requirement that the decision be formalized by sworn statement before the provider.
In another order, it is emphasized that Providers must notify their users of any modification in the rate schedule no less than 30 days in advance and in the invoice prior to the rate increase..
In case of non-compliance on the part of the providing company, it will give the user the right to claim 25% of the amount of the invoice improperly sent or prepared.
Finally, the Archanco project indicates that the following sign must appear on the invoices and offices of the companies: “Every user has the right to claim compensation if the company that provides the home public service does not send the invoice in the chosen format. or does not notify any rate increase in advance.”
