Failures of the channels Bancolombia continue, including the application, and users have expressed their discomfort, as it has been difficult to carry out their transactions since Monday, June 3.
After 48 hours of problems, the entity issued a release in which he regretted what happened, told what the situation they face is and talked about the security of their clients’ information and money.
And users have reported delays in logging in, checking balances, making transfers or paying bills. In some cases it has even been impossible to enter the app.
Since then, the entity has been in charge of communicating with its clients from its X account.
In fact, the last message that was published on June 4 says:We continue working to have our digital channels to 100 %! (…) Meanwhile, you can use ATMs and banking correspondents to withdraw and pay with your debit and credit cards.”
When you open the application on the morning of June 5, there is the intermittency report: “We experience intermittencies in our app and we do everything possible to restore the service.”
Bancolombia App
Photo:Private File
What happened to the Bancolombia app?
“We deeply regret the situation that our clients have had to go through since the holiday Monday and we want to tell them in detail what is happening,” the entity’s statement begins.
Bancolombia reported that during its routine maintenance in the early hours of Monday holiday, a technical failure occurred that could not be resolved.
Our technology team, hand in hand with our strategic allies, has been working from that moment on, tirelessly, to solve the flaws.
“During the early hours of the holiday Monday we carried out routine maintenance that was supposed to end at 7:00 am Unfortunately, a problem occurred. technical failure “which prevented us from restoring the services of some digital channels, including the app,” the entity reported in a statement.
And he added: “Our technology team, hand in hand with our strategic allies, has been working since that moment, tirelessly, to solve the failures.”
Bancolombia is one of the most recognized banking entities in the country.
Photo:Bancolombia / iStock
Bancolombia gives some peace of mind
Given the great concern of the thousands of users of the entityBancolombia explained that the money and information remain safe.
At no time have we been violated
“We can firmly affirm that our clients’ information and money have always been safe and that the failure lies in our operating system. At no time have we been violated,” he explained.
And he added: “Proof of this is that our clients have been able to use their debit cards and credit for your payments and at ATMs, as well as making your transactions at our physical branches, some of our virtual channels and at banking correspondents.”
Finally, The bank reiterated its apologies and indicated that it is evaluating the impact of the situation.
GERALDINE BAJONERO VÁSQUEZ
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