BBVA, once again, is up to its old tricks in the fortnight. Users of the bank’s application report failures this Friday, June 28.
Images of the bank’s app were shared on social networks with the legend “Sorry, the BBVA service is temporarily inactive. Please try again later.”
“Now that I need to make some payments”said a person who was trying to enter the application to check his account and make banking transactions.
Another legend that appears in the app is about an operation that was not carried out. “The operation has failed. Please try again”, which corresponds to the same problem in the application.
What are the problems in the BBVA app?
Users report that upon entering the BBVA app, They cannot log in and get the message mentioned above.
According to the Downdetector platform, the failures are when logging in on mobile, in mobile banking and in online banking.
The reports began from the noon this Fridaywhich coincides with the fortnightly payment for many workers.
Some screenshots show that when logging in, the page takes a long time to load.
When BBVA is marked ‘X’, an account responds that the situation is being worked on to get users into the app as soon as possible. “We ask that you try to do so during the day,” he adds.
On the same social network, users express their disappointment by calling BBVA a “good bank,” but ask for attention to be paid to the continuous failures that the application has.
BBVA confirms flaws in its app today, June 28
Given the insistent complaints from users through social networks, BBVA confirmed the flaws in its application this Friday, June 28, and assured that it is already working to solve the problems, as well as “to resume operations as soon as possible.”
“We are working to resolve this as soon as possible and to process the operations that our users require as soon as possible. We apologize for the inconvenience caused,” he wrote on his X account, formerly Twitter.
A similar problem occurred last fortnight, but with the Interbank Electronic Payment System (SPEI). For this reason, there were delays when making payments via bank transfer or executing transactions through electronic banking.
