Users from all over the country of mobile phone companies Tuenti and Movistar registered service failures this Wednesday and expressed it on social networks.
While Movistar has not yet issued any statement in this regard, Tuenti announced the problem through its Instagram account. “Tuentis, we have a network problem. We are already working to solve it. Banks“, they indicated in a story in the afternoon.
The problems in the service of both companies affect, at this time, users of the whole country and they made it evident on the different networks. Complaints about problems make and receive calls, send messages and access the internet They multiplied as the hours passed.
You have problems in the service
But customer complaints were also repeated about lack of attention and response in the contact channels, both the 0800 line and the different platforms.
The place Downdetector, which gathers user reports regarding this type of events, recorded the peak of problems around 12, both in Movistar and Tuenti. Around 2 p.m., the cases were decreasing noticeably and by 8 p.m. there were almost no new reports.
Problems with Movistar April 24
Problems with Tuenti April 24
