GlobalData has recognized Telefónica as a leader in the management of global business mobility services. The analyst house especially highlights the differential value of its professional services for public administrations and large companies, as well as advisory and consulting services, which promote proactive, digital and secure management of the digital workplace from any device (mobile phones, tablets, computers or laptops), which simplifies and improves the employee experience. Additionally, GlobalData focuses on the new commercial proposal around 5G for use cases that include robots, drones and remote support, as well as mobile security as an important differentiator.
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Telefónica, which is committed to the integration of technologies and capabilities through Telefónica Tech, has added new business mobility services and new unified endpoint management (UEM) solutions such as: mobile security, management of the life cycle of devices or the digitalization of the workplace, with a focus on those workers who are the visible face of the company or ‘frontline worker’ and who receive 24×7 support. With these services, the employee uses personalized, optimized and secure devices according to their specific needs, such as making sales or providing technical repair services.
In any context, mobile security is essential to work flexibly and adapted to the needs of each company. Telefónica offers personalized protection against mobile threats, biometric and signature authentication, application reputation analysis, anti-malware, communications encryption and authentication, among other professional services.
“This recognition inspires us to become the trusted partner of those companies that, in their digital transformation process, need cutting-edge managed mobility services. Our goal is to deliver a secure, flexible, cloud-based workplace that exponentially increases levels of collaboration and innovation. All this from any device, from anywhere and at any time,” highlights Iván López, global director of B2B at Telefónica.
Managed services for companies
Devices as a Service (DaaS) include hardware devices (such as a laptop, desktop computer, tablet or mobile phone), combining them with specific services and software.
For large enterprises and multinationals, managed services include solutions designed to simplify the complexity of working with multiple telecom providers, with many support centers in different countries and various billing formats. Telefónica carries out unified management of all incidents, queries or tickets from any telecommunications provider, as well as the analysis and verification of all invoices, presenting the results in reports and web portals. This allows companies to have a complete view of usage and spending on telecommunications services around the world without allocating their own resources.
Management of work teams in the field
Managed services for employees are solutions designed to facilitate device management, regardless of the operating system or type of device to offer management profiles that ensure the security of data and applications according to customer requirements, such as management Unified Endpoint (UEM).
In addition, proactive management allows you to guarantee the employee experience with any device, monitoring the behavior of hardware and software to detect failures before they occur and even detecting when the user experience degrades.
Finally, it is essential to foster a secure digital work environment that allows employees to do their jobs and manage sensitive information anytime, anywhere. Telefónica offers secure mobility services that combine mobile threat detection solutions and mobile device management, which achieves a protected environment on the employee’s device to manage confidential data and processes. Other options focus on call encryption (which allows secure, end-to-end encrypted communication to ensure the privacy of voice and messaging communications on the employee’s device) and mobile VPN (which offers a secure connection, to protect data communication, from the employee’s device to the company intranet).
