To whom does Bancolombia’s financial compensation apply? How is it requested? We tell you
Different digital services Bancolombia They were down at the beginning of June, due to failures in the entity’s systems. The situation lasted for several days, affecting many of the bank’s clients, who today number more than 30 million.
Users who lost access to their account, were unable to make payments and were charged interest, or who fell behind on services; As these added up to several headaches for customers.
Recognizing the magnitude of the problem, Bancolombia has announced compensation for clients affected during that period, who must explain the damages and provide relevant details to evidence them.
This is how you can request financial compensation from Bancolombia
Initial communication: clients must contact a bank advisor through the telephone line corresponding to your city. They must explain how they were affected by the failures and provide relevant details. This will allow the bank to review each case individually and assign a unique filing number.
Documentation: the bank will inform the client What supporting documents must be uploaded to the Bancolombia website. It is essential to keep the filing number, as it will be necessary throughout the process.
Document upload: customers must enter to the Bancolombia website and access the digital procedures section. There they can upload the required documents and provide the previously assigned filing number.
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