Bancolombia is one of the largest and most prominent banks in the country, with a significant presence in the financial market both nationally and internationally. Latin America. It has grown and evolved over the years to become a comprehensive financial group offering a wide range of banking and financial services.
However, the renowned banking entity has received a series of criticisms in recent weeks due to the failures recorded in the services and bank digital channels, which affected thousands of clients who carry out countless transactions through this means.
Read more: Bancolombia clarified how it will refund money for failures: The process is easy
In this situation, the company made it clear that those who were harmed can request compensation. Likewise, they apologized and clarifiedus customers that both their money and each other’s information remain safe.
For this reason, the bank reported that people affected by this operating system, such as non-compliance with an obligation with another entity, can use the “compensation benefit”.
How to access Bancolombia benefits?
As Bancolombia has announced, affected users must submit a report of the situation through the customer service lines, in which they must detail the situation with the pertinent details. They will be given a filing number, which must be saved, since it may be necessary within the process.
Keep in mind that the bank may request physical reports that support your request, which you can upload at this link: www.bancolombia.com/tramites-digitales to attach them.
After carrying out this process, Bancolombia will study each case and take into account a series of parameters to make compensation or return the money.
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It is important that clients consider that among the possible effects there are late fees, failed transactions and additional costs generated as a result of the failure in the entity’s system.
Likewise, Bancolombia reminded its clients of the importance of following the recommendations offered to take care of their personal information, especially in these times when employers are required to pay the mid-year premium.
Bancolombia has been recognized for its commitment to innovation, sustainability and social responsibility. The entity works on initiatives to promote financial inclusion, support sustainable development and contribute to the well-being of the communities in which it operates.
