06:49 PM
The Superintendent of Industry and Commerce, Cielo Rusinque, had an unpleasant experience this Friday when she was waiting to fly from Cali to Bogotá. Avianca, the airline responsible for the journey, postponed the flight scheduled for 8 at night to 2:45 in the morning.
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The senior official, who is also responsible for ensuring that companies in Colombia fulfill their sales promise to customers, regretted the situation in her X account, where she explained that “In addition to the untimely and burdensome change in the schedule, we must wait on the street until dawn and cancel our agenda and commitments made for tomorrow? Is seriously?”.
Rusinque clarified that with this message he does not expect “privileged or preferential treatment, nor to be contacted about it privately as in my last complaint. What I do hope is that they adopt measures to correct these systematic situations that harm the rights of us consumers.”
However, it should be noted that the competent entity to protect airline users in Colombia It is the Superintendency of Transportationwhich could be required from Avianca in this case.
Rusinque also warned, in response to questions from users in address demands for the protection of consumer rights. This does not diminish the importance of making visible the systematic situation that affects consumer rights and that, as a consumer, also affects me.”
