Taxi drivers in Neiva will not be able to charge ‘sampedrina premium’

InNeiva from the Municipal Mobility Secretariat, it was indicated that taxi drivers will not be able to charge ‘prema sampedrina’. Likewise, a WhatsApp line and an email were available to receive complaints regarding irregularities in the service.

After a meeting led by theNeiva Mobility Secretariattogether with the taxi drivers’ unions, in which strategies were socialized and commitments were made for the taxi season.Saint Peterit was concluded that the prima sampedrina incentive will not be included for these festivities.

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Germán Casagua, mayor of Neiva, indicated that “there are two very important aspects, one, prima sampedrina will not be determined and two, the commitment on the part of the representatives to all citizens is that taxi drivers willcharge as determined by the taximeter”.

The above was given with the objective thatThe rates were easy to access and comfortable for both the taxi driver and the user,Therefore, for this period the mandatory payment of this premium will not come into force.

Likewise, the arrangement of thetaxi drivers unions who ratified the commitment to guarantee good serviceso that Neiva residents and tourists trust in the service, which is why they established the need to sanction those who commit irregularities such as not turning on the taximeter, overcharging, increasing the price of established surcharges or even refusing to go to certain places in the city.

“We make a special call to users to use public transportation, to avoid summonses or having our vehicles removed due to poor parking. Those complaints or complaints that have been filed about taxi drivers who are charging more than what is allowed, who do not provide good service,the Mobility SecretariatIt established exclusive channels for these complaints,” explained Edna Johanna Cruz, Neiva mobility secretary.

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This way,to send the respective complaintsthe user must provide detailed information about the taxi such as the license plate, internal number of the vehicle, as well as the facts presented and, if possible, a photo or video of the situation to WhatsApp.3213560837or to the email [email protected].

“We are willing to support you to carry out a control so that you can freely and calmly take this service.to which you are entitled. Taxi drivers have the obligation to set the taximeter with the flag or minimum fare and also have their operation table with the values ​​and identification of the vehicle,” added the secretary.

To date, the Ministry of Mobility has received two complaints from users, who have reported excessive charging for the service; complaints that cause taxi companies to carry out regular conduct with the drivers involved and corrective measures are taken, which included the return of the money.