Bogota residents have expressed their disagreement over what they consider to be an increase in water bill in the last two months. In light of the situation, the director of the Special Administrative Unit for Public Services (UAESP) explained that there was no error in the billing and detailed what happened.
According to the criteria of
According to the explanations provided by the mayor of Bogotá as well as the manager of the Bogotá Aqueduct and now the Uaesp, the increase in the water bill was reflected in the receipts of the last two months due to an adjustment in the cleaning service charge. In one month, only one month’s cleaning fee was charged, while in the next, two months were charged.
Consuelo Ordóñez, director of Uaesp, referred to the issue through a publication made in her X profile. In her arguments she explained that there is no billing error and that it is necessary to compare invoices from previous months to confirm “that the cleanliness, in reality, has not increased.
Bogota residents have denounced the increase in water and sanitation bills.
Photo:iStock
‘No one was charged more than what was appropriate’: Uaesp
According to Ordóñez, although the water and sanitation services are they get paid together For regulatory reasons, they have cycles different billing.
- Water: It is billed for the cubic meters actually consumed, according to the meter reading, which is done every 58 to 62 days, and in exceptional cases, it may vary a few days more or less.
- Cleanliness: billed consistently every 30 days.
Furthermore, he explained that this billing regularization process is expected to conclude in the second half of 2024.
“In such cases, a user can compare bills from a few months ago to confirm that the cleaning fee has not actually increased,” Ordóñez added.
Finally, he clarified that both the Special Administrative Unit of Public Services and the Bogotá Aqueduct are committed to communicate more clearly and timely implementation of these adjustments in order to avoid any additional inconvenience among users.
Statement from Consuelo Ordóñez
Photo:@ConsueloOrdonez
Vanessa Perez
LATEST NEWS EDITORIAL.
Read more news in EL TIEMPO
#Colombia
