LOGROÑO, June 29. (EUROPA PRESS) –
The Territorial Deanery of Registrars of La Rioja has launched a pioneering clear language strategy with the aim of improving communication and attention to citizens. This approach focuses on making the Registry’s documents and communications more understandable and accessible to all users, regardless of their training or experience in legal matters.
Plain language is a method that seeks to eliminate technical jargon and simplify complex terms, using simple grammatical structures and accessible vocabulary. This practice not only facilitates understanding, but also improves transparency and efficiency in communication between the Administration and citizens.
With this initiative, the Registrars of La Rioja aim to ensure that all people can clearly understand the information they receive, which is essential to exercise their rights and comply with their obligations effectively.
The Dean of the Registrars of La Rioja, Pilar Oliva, has pointed out that “the objective is that each citizen can easily understand the documents issued by the Registry. By using clear language, we are taking an important step towards a closer and more accessible Administration. Training and the implementation of this strategy will allow us to provide a better service and strengthen the confidence of citizens in our institutions.”
The clear language strategy begins with specialized training provided by the company Cálamo&Cran, a leader in the field of training and consulting in clear language. This training program is designed to train both registrars and registry staff in clear language techniques and practices, ensuring that all documents and communications prepared comply with these standards of the UNE-ISO 24495-1:2024 standard. , clear language.
With this initiative, the Registrars of La Rioja join an international trend in the Administration, which seeks to make communication more direct and understandable for everyone. This strategy will not only benefit citizens, but will also optimize internal processes and contribute to more efficient and transparent management.
REGISTRARERS IN LA RIOJA
The Territorial Deanery of Registrars of La Rioja presented its renovated facilities – Avenida de Portugal, 2, seventh floor (Logroño) – last January. The reopening of the Logroño headquarters is added to the modernisation plan of the eleven Registrar headquarters in La Rioja (five in Logroño; Arnedo; Calahorra; Alfaro and Cervera; Nájera; Santo Domingo de la Calzada; and Haro), to which is added the progressive digital transformation of the services offered with the entry into force of the electronic registry, presented on May 13.
The Territorial Deanery of Registrars of La Rioja is made up of 11 registrars. The Registrars of Property, Movable Property and Commercial Property are public officials of the State, graduates in Law, who access the position through a competitive examination and whose function is to manage the Property, Movable Property and Commercial Registries existing in a territory.
In turn, in La Rioja, Registradores has six liquidation offices in which the transferred taxes are managed according to an agreement signed with the Autonomous Community of La Rioja (CAR). Cálamo&Cran has more than 20 years of experience in plain language projects in Public Administrations (Moncloa, Congress, Senate, Generalitat Valenciana, Government of La Rioja…), organizations (Fundéu, Instituto Cervantes…) and companies (BBVA Spain, BBVA Mexico, Endesa, Iberdrola…). Cálamo&Cran is part of the Pan-Hispanic Plain Language Network (RAE).
