Isapre Colmena reported this Friday the detection of a cybersecurity incident on part of its technological platforms, which is affecting the availability of its services.
According to the insurer in an email sent to some members, The situation is impacting the availability of “some of our services, such as the issuance of electronic bonds, website, branches and call center”.
The company did not explain what type of incident, breach or cybersecurity violation it was, and that its systems would be inoperative for now.
“We have implemented immediate measures to manage the incident and restore our operations to full normality as soon as possible,” Colmena said.
They also regretted the inconvenience that this situation may cause to members and promised to report on progress in enabling their services.
Through social networks such as X (formerly Twitter), Colmena users turned to express their anger about the situation. “They have no system, and on top of that, I can’t access the website and app to request my refund.“, wrote a user identified as Daniel.
Nicole stated that “I missed two doctor appointments today for their lack of commitment by not notifying that their system is down”, while Claudia accused that “They couldn’t issue me my medical license because the system is down and the deadline to deliver it to my employer was today.“What happens in that case?”
During the afternoon of this Friday, the Isapre Colmena website was not available.
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