It is no longer just BBVA or Scotiabank. Telcel users report service failures, units without signal and errors in the recharge portal that have been verified by the team. Xataka Mexico. The recharge pages seem to work intermittently and do not allow users to pay for their lines.
Among the error messages that appear are the following:
The graph of Downdetector speaks for itself. The complaints began at 1:40 p.m., central Mexico time, and most appear to be due to lack of signal. Unlike what happens with charging sites, in the Xataka México team we have not found these types of failures.
The issue of recharge portals is being widely disseminated through X:
The Telcel failures occur within hours of massive problems with the BBVA and Scotiabank applications. The first confirmed through his X account and said that the errors will be resolved shortly. Telcel has not confirmed the errors, but has limited itself to responding privately to the complainants in X.
The failures continue after 7:40 p.m. The errors have remained for more than six hours now.
