The excitement of purchasing new hardware to improve your gaming experience can turn into frustration when we find a defective componentespecially if it is a Graphic card newly acquired. In such situations, it is natural to expect thatThe manufacturer’s warranty covers any problems at no additional costs.
Unfortunately, this Is not always that wayas one player discovered when faced with a completely different experience when submitting their Nvidia RTX 4090 to the manufacturer. The graphics card, rated at $2,799 dollarswas sent due to a small plastic damage on the power connectorand instead of receiving a guaranteed repair, the manufacturer presented him with a quote for replacement at a cost of $3,758 dollars.
Player Mulgoki shared his experience on Reddit about the process of repairing his ASUS ROG Strix GeForce RTX 4090 White OC Edition. Mulgoki explains that after purchasing the card, this gave way to the installation, but that, when trying to connect the power cordnoticed a Damaged piece of plastic on graphics card connectorand claimed not to have heard the characteristic click that indicates the cable is secured properly.
The player, even though your local dealer assured you that the RTX 4090 worked perfectly Despite this defect, decided to send it to the manufacturer, ASUS. With the purchase receipt dated April 20, 2024, which stated that he had acquired the card for $2,799 dollars a few weeks ago, Mulgoki I expected the repair to be carried out under warrantysince it did not consider itself responsible and believed that the defect was already present at the time of purchasing the card.
ASUS support informed the player that the defect was not covered by warranty and that the card was apparently not repairable. Instead of a guaranteed repair, The player was presented with a quote of $3,758 for a replacement model of the RTX 4090.
Mulgoki dismayed by this situation I try to persuade ASUS, claiming that the product warranty should apply, but despite their attempts, I can only receive a 30% discount for replacement, which would reduce costs but still They almost equal the original purchase price of the RTX 4090.
Following the advice of other users in their post, the player could try to persuade the manufacturer to reconsider other options or solve the problem differently. This could include return the card to the local seller and request a refundlook for another workshop that offers a cheaper repair, directly contact the CEO office of ASUS supporteither make the case public to increase pressure on ASUS.
The player is waiting for the result of these actions and plans to contact the CEO of ASUS support in hopes of finding a satisfactory solution.
Player takes his gaming PC to technical service and feels cheated by having to pay for an unnecessary and expensive repair
A gamer, taking his beloved PC for repair, encountered a strange result, raising doubts in him. The shop’s diagnosis revealed that the CPU cooler was apparently so dirty that it could not be removed, preventing proper inspection, resulting in an expensive replacement.
On Reddit, the user “windbourne” He published a thread with a screenshot of his chat, asking users if he was being part of a scam.
