Sandvik Mining and Rock Solutions has introduced AutoMine® Lifecycle Support Solutions, a scalable service designed to ensure comprehensive after-sales technology support for new and existing AutoMine® customers, improving uptime and providing continuous process optimization.
AutoMine® Lifecycle Support Solutions is supported by Sandvik’s global network of service centers, offering flexible, scalable and customized solutions designed to meet a customer’s unique automation needs. Scalable solution accelerates return on automation investment, reduces automated production process downtime, improves productivity and develops operator competency while providing lifecycle support for business-critical automation processes. business.
The after-sales service solution offers a variety of support options, focused on the three pillars of a successful technology implementation: automation, competition and operations. It also includes access to a 24/7 service ticketing portal with standardized service level KPI metrics. Available in a variety of cost-effective packages, the solution includes remote or on-site expert support services, competency development, software release implementation, annual automation performance reviews and digital mining excellence advisory services, enabling customers optimize their use of AutoMine® by improving their skills. and processes.
“We have developed this service to help customers maximize the benefits of their automation investments and provide them with an enhanced after-sales support experience for automation technology,” said Niel McCoy, Global Director Aftermarket Automation at Sandvik Mining and Rock Solutions. “That means added value through productivity improvements and the use of AutoMine® capabilities through training, online troubleshooting resources and a global support network. “This solution also gives customers the tools to plan ahead for their AutoMine® spare parts, helping them avoid downtime and get production up and running as quickly as possible.”
Sandvik Group
Sandvik is a global high-tech engineering group delivering solutions that improve productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our clients’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2023, the Group had approximately 41,000 employees and revenues of approximately SEK 127 billion in approximately 170 countries within continuing operations.
Sandvik Mining and Rock Solutions
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global provider of equipment and tools, parts, services, digital solutions and technologies that drive sustainability for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and transportation, tunneling and quarrying. In 2023, sales amounted to approximately SEK 66 billion and with around 17,000 employees.
