He financial superintendent of Colombia, César Ferrarisaid that the entity will investigate what led to the fall of Bancolombia’s digital platforms.
The situation, which has occurred since Monday, June 3, 2024, affects millions of users of the banking entity, who were unable to carry out procedures through its application or its website.
Ferrari, from the Asobancaria Convention in Cartagena, assured that it is an “overwhelming situation.”
What the super-financier said about the fall of Bancolombia
At a press conference, Ferrari assured that “I hope it will be overcome soon.” Also, that the entity he directs, in charge of monitoring the Colombian banking system, will continue to “investigate what is happening.”
“(Bancolombia) has assured us that will recover soon and I hope that happens,” he said. And he added that this “does not prevent us from continuing with our line of banking supervision, regarding situations that must not happen again”.
He also called for “measures to be taken from the bench.” He added that, such solutions to avoid these types of disruptions in the banking system, “they will be supervised by us”.
A Bancolombia spokesperson explained to Rate Analitik explained that the fall of digital platforms began after “a maintenance that we scheduled in the early morning of June 3. “We extended the maintenance after identifying some additional elements that required timely attention.”
From the beginning it was indicated that the problems presented in its digital channels They do not represent a security breach or risk. “Your money and information has always been safe,” the bank said.
Recommended: César Ferrari announces relevant changes in functions of the Financial Superintendency of Colombia
According to the financial institution’s website, it currently has various digital channels, including the general mobile application and the Bancolombia a la Mano application.
Continue reading the story
Furthermore, it is found the virtual branch for individuals and small and medium-sized businesses (SMEs), as well as those that are specifically intended for leasing and securities operations.
Bancolombia also has an exclusive application for investments and a virtual assistant for its users.
According to reports from the bank to the Financial Superintendence, at the end of 2023, it had nearly 20 million customersto which must be added those of other platforms such as Bancolombia a la Mano and Nequi.
