The Comprehensive Medical Care Program (PAMI) has a service called PAMI Listen, designed to receive, respond and manage all queries, suggestions and complaints from affiliated persons, family members or institutions in relation to the services and benefits of the entity. This service seeks to improve the accessibility and quality of care for patients. retired through multiple communication channels.
How does PAMI Listen work?
PAMI Escucha presents itself as the Comprehensive Telephone Service Center of PAMI, operating nationwide. The program offers a hotline and WhatsApp chat available 24 hours a day, 365 days a year, including non-business days. This continuous availability ensures that all retired Members can receive assistance any time they need it.
Although the procedures and queries They can also be done online or in the offices of PAMI, PAMI Listen provides an alternative for those who prefer more personalized and direct attention. The objective is to quickly and efficiently manage all concerns related to the services and benefits offered by PAMI.
How to contact PAMI
To ensure accessible and continuous care, PAMI Listen offers several communication channels to retired:
Phone calls:
- Toll-Free Number 138: Available 24 hours a day.
- Toll-Free Number 0800-222-7264: Also available 24 hours a day.
WhatsApp chat:
- Number 11 4370-3138: Allows fast and efficient communication through text messages, available at any time of the day.
What are the functions of PAMI listening:
The launch of PAMI Escucha represents a significant advance in customer service, since:
- Permanent Accessibility: Being operational 24 hours a day, users can get assistance whenever they need it, regardless of the time or day.
- Personalized Attention: Provides an option for those who prefer direct, human interaction, instead of online procedures or office visits.
- Efficient Management: Facilitates quick resolution of queries and complaints, improving user satisfaction.
- Inclusivity: Ensures that all members, including those with difficulties accessing the internet, can receive care.
- PAMI Listening aligns with the commitment of PAMI to continually improve its services and adapt to the changing needs of its members. This program not only facilitates access to information and the management of procedures, but also strengthens the relationship between the entity and its beneficiaries, promoting more humane and close attention.
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