He BBVA Mexico has again generated discomfort among its users due to the failures presented in its mobile application this Friday, June 28, coinciding with the fortnight.
Bank customers have used social media to express their frustration, sharing screenshots where you can read the message: “Sorry, the BBVA service is temporarily down. Please try again later.”
On the platform, X users have stolen from the bank’s official account, requesting an immediate solution. The BBVA’s response was the following: “BBVA México informs all its users that we are experiencing errors in our BBVA App. We are working to solve it as soon as possible and carry out the operations that our users require. We apologize for the inconvenience caused.”
Despite the response, the general reaction has been one of discontent, but criticizing the frequency of failures in its mobile application: “It hasn’t worked for two hours and you barely notice?”, “Dear bank, I inform you that I am having problems with cash and I will not be able to pay the monthly payment on time, I am working to solve the situation as soon as possible”, “Just as they add interest when one fails or are charged automatically, they should add compensation, promotions or something to make these Failures every 15 more bearable days, nor to risk paying with a card and having it fail as well, suffering other people’s pain due to its failures”, and “Today I have to pay my TDC and I cannot have my money in cash because I have it in sections, and I cannot transfer directly either to TDC because their app just hasn’t been working since yesterday.
Interruptions in banking services cause inconvenience and generate uncertainty and distrust among customers. Many of them depend on the application to make transfers, payments and balance inquiries, especially on pay days such as the fortnight.
The inability to access your funds at critical times can result in significant financial problems for users.
This is not an isolated incident because BBVA has faced recurring criticism for failures in its digital platform on key dates.
What happened to the BBVA application? (Photo: DeDinero)
While BBVA works to improve its platform, users can take some preventive measures to minimize the impact of possible failures:
- Check the application in advance: Before making important transactions, it is advisable to check that the application is working correctly.
- Have alternatives: Consider using other payment methods, such as debit cards or third-party payment applications, in case the BBVA app fails.
- Contact support: In case of problems, immediately contact BBVA technical support by phone, 55 52 26 26 63 and 55 56 24 11 13, or go to the bank branch for assistance.
The BBVA app failures Mexico in critical days like the fortnight they generate great frustration among their users; Although the bank has taken measures to improve the stability of its platform, its clients demand that it continue working on long-term solutions to avoid these recurring problems.
