This Tuesday, June 4, the National Consumer Service (SERNAC) announced that they notified the production company Parlante and Punto Ticket, with the aim of knowing all the background that motivated the suspension of the concert of the national group Los Tres at the Sokol stadium in Antofagasta. Show that was set for last Saturday, June 1.
The inspection service asked the companies to report the reasons they had for suspending the event, the number of tickets soldthe number of affected consumers and the way in which they reported the suspension of the event.
As well as, the numbers of complaints received by the company, the mechanisms available to compensate for the damages suffered and the period established for it, among other antecedents.
In this regard, the regional director of SERNAC, Fernando Sepúlveda, explains “a professional company must offer services that it is effectively capable of delivering. That is, You can only advertise a show when all the conditions are in place to fulfill what is offered.. Otherwise, you must answer to the consumer.”
This extrajudicial action seeks to learn more about the case, clarify the responsibility of the companies and determine the possible actions to follow, in the event that the rights have been violated. consumer rightsin addition to informing the measures they will adopt to compensate those affected.
What rights do consumers have?
In terms of entertainment, consumers have right to receive information regarding the dates, times, place of performance, among others, and that what was promised is fulfilled to the letter.
Furthermore, events must always take place in security conditionswhich includes that they have the corresponding permits and authorizations to guarantee it.
The number of tickets sold must correspond to the actual capacity of the venuesince the Law sanctions overselling, because it puts the safety of attendees at risk.
Before the suspension of the showthe change of the contracted conditions or non-compliance, consumers have right to a refund of all paymentsincluding the service charge, and to be indemnified or repaired for all damages that the change of the event or any non-compliance has caused them.
In the event that a consumer feels that their rights have been violated or suffered greater damage, You must complain to the companyif you don’t get a positive response, you can complain to SERNAC through www.sernac.cl, by calling toll-free number 800 700 100 or by going to the regional office located at Pasaje Argomedo N° 269, Antofagasta, from Monday to Friday from 8:30 a.m. to 1:30 p.m.
