An incident occurred on an Avianca flight traveling from Bogotá to Los Angeles, with a stopover in El Salvador, when a passenger vehemently claimed that his seat was resold.
During the flight, the victim confronted airline officials, demanding an immediate solution. This situation resulted in the passenger refusing to leave the aircraft until Avianca solved the problem..
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The incident underscores the importance of handling unforeseen situations on flights, as well as the need for effective protocols to resolve disputes between passengers and airlines. Avianca has not yet issued an official statement about the problem, which has generated comments and concerns among other passengers who witnessed the altercation..
In the video, a man in a white t-shirt can be seen screaming. “Is my money worthless? Don’t give me options, I’m going here. Don’t give me any options and in a bad way… Fuck it, I’m a lawyer and he respects me. No, no, shut up, I don’t have to suck you off. I paid for this flight and I paid for it with my money or is my money not worth it?” is what the man is heard saying. It should be noted that, at no time, can you hear the words of the airline workers.
The passenger’s attitude and Avianca’s response will be decisive in evaluating how these conflicts are handled in the future, especially on flights that involve international connections, where complications can have greater repercussions.
“Tell me which chair I’m going in… then I’ll be bad and if you want, call the police. Do what you want. This is a fraud. They are disrespectful… and I recorded whatever I want, I hope it makes me famous. The thing is that I don’t have to collaborate with them, it’s just that I bought a ticket and my money is worth it. I bought it more than three months ago.”, the man continues shouting and expressing his discontent.
This video in question lasts a little more than one minute and thirty seconds, where he also states that he has commitments in the United States. “When you deducted my money from my account, you didn’t do me a favor. Don’t be rude”.
Following the attitude of this airline user, the flight attendants tell him that they are going to call the Police, a fact that only makes the man more angry and he requests that they be called.
After five videos, the man fights for an hour, according to the record of a Tiktok user known as @anirangel. “It’s just that I was here… in a bad way, Why did they sell it to me? Call whoever you want, I hope they come and touch me. Hopefully”. One of the flight attendants questions the man if he has had anything to drink, apparently referring to whether he is intoxicated, she asks what makes the man more angry.
“It is disrespectful for them to sell something they don’t have,” says the man.
Finally, the man got off after an hour of discussion. The user stated that the police never arrived and that the man even got off out of consideration for the other passengers on the Avianca plane, a fact that was applauded by them.
“Neeeee, there you lose as a customer. There is nothing to do, it happened with my wife and my son. Since we bought chairs in a row, they resold 2. Nobody is going to respond”, “But if you are already in the chair, what? Are they lowering it or what? How do you determine who they let travel and who not from those who bought the same chair?”, “You are absolutely right!! @aviancaescucha must respond!!! I would have done worse!!”, “Absolutely right and the best thing is to stop traveling on that airline, they recently had a 6-hour trip and they barely gave them any water. The worst today”, “don’t travel through @avianca” and “that shitty airline“, are just some of the comments that can be read in the videos
