06/13/2024
A video that is viral on social networks shows the moment when a woman complained to a cashier TransMilenio, in Bogota, for not recharging the card Your key paying only with coins.
In the video you can see when the employee refuses to receive him 10 thousand pesos in coins to the user who was already upset and questioning the reason for Don’t tell him the money.
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“I’m not even sneaking in. Are you telling me not to bring coins? It’s 10,000 pesos, it wasn’t 50,000 pesos”the passenger shouted.
“I know that you can count coins. I have counted a lot of money. So don’t tell me to go to 91 and that you can’t count coins because they were 10,000 pesos. Don’t be ridiculous“, said.
Juan Fraile, the person who published the video on his THERE IS NO RESTRICTION ON PAYMENT OF THE TICKET WITH COINS”.
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This situation caused the TransMilenio transportation system to speak out, regretting what happened and informing who will carry out the respective sanction to the official.
“We regret the situation that the user suffered at the ticket office of the Av Cali stationnot being able to recharge your TuLlave card by paying with coins. TRANSMILENIO SA informs that there is no type of instruction regarding the non-receipt of money in currency at the System ticket offices. Additionally, the entity will make a called to the concessionaire Recaudo Bogotá to carry out the respective sanction to the official involved in this case”, they wrote in their X account.
“We invite users to know and review the general rules contained in the User’s manual of TRANSMILENIO SA to make correct use and together improve the travel experience,” they added.
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